Exchange and Refund Policy
Clothing Items
- All clothing items are strictly non-returnable and non-refundable.
- Clothings can be exchanged subject to the Exchange Policys.
Exchange
- Exchanges are accepted within three working days at the KIS Shop during the official opening time on Mon/Tues/Thursdays between 7.30AM-8.30AM only
- Exchange items must have tags still on and be returned in original packaging with the official receipt.
- Exchange items must have no visible signs of wear, wash or use.
- Additional cost incurred for the exchange must be settled in full before exchange is processed.
Returns & Refunds
- Returns and Refunds are acceptable within 5 days from purchase date at the KIS Shop during the official opening time on Mon/Tues/Thursdays between 7.30AM-8.30AM only .
- All clothing items are non-refundable and non-returnable .
- Return and Refund items must have no defects, no sign of wear and use and returned in original packaging with the official receipt.
- Refund of fees (Clubs / Trips / School fees) will be subject to the policies of each payment. Kindly refer to the the ‘Admission & Fees Policy’ document for further detail.
- All refunds will incur an administrative charge of 10% of item cost. If the calculated administrative cost is below RM10, a minimum fee of RM10 will apply.
- Refunds will be processed within 14 school days.
To initiate a request for Return, Refund or Exchange, please email admin@shop.kis.edu.my