All clothing items are strictly non-returnable and non-refundable.
Clothings can be exchanged subject to the Exchange Policys.
Exchanges are accepted within three working days at the KIS Shop during the official opening time on Mon/Tues/Thursdays between 7.30AM-8.30AM only
Exchange items must have tags still on and be returned in original packaging with the official receipt.
Exchange items must have no visible signs of wear, wash or use.
Additional cost incurred for the exchange must be settled in full before exchange is processed.
Returns & Refunds
Returns and Refunds are acceptable within 5 days from purchase date at the KIS Shop during the official opening time on Mon/Tues/Thursdays between 7.30AM-8.30AM only .
All clothing items are non-refundable and non-returnable .
Return and Refund items must have no defects, no sign of wear and use and returned in original packaging with the official receipt.
Refund of fees (Clubs / Trips / School fees) will be subject to the policies of each payment. Kindly refer to the the ‘Admission & Fees Policy’ document for further detail.
All refunds will incur an administrative charge of 10% of item cost. If the calculated administrative cost is below RM10, a minimum fee of RM10 will apply.
Refunds will be processed within 14 school days.
To initiate a request for Return, Refund or Exchange, please email firstname.lastname@example.org
At Kinabalu International School we are dedicated to providing an excellent education in a caring, respectful environment, challenging students to achieve their full potential as successful global citizens.